We’re so convinced you’ll absolutely love our services, that we’re willing to offer a 30 day risk-free money back guarantee. If you are not satisfied with the service for any reason you can get a refund within 30 days of making a purchase. Dedicated servers are limited to a 7 day risk-free money back guarantee.
Please note that any additional services, licenses, domain registrations, gateway fees, custom work or technical support are non-refundable as our time or costs associated with these cannot be recovered. Additionally, funds added to your account balance are not considered a purchase of services and therefor are not eligible for our money back guarantee.
Due to limitations of the PaysafeCard payment gateway, we are unable to provide refunds for purchases made using PaysafeCard. As an alternative to those who have paid with PaysafeCard, your refund will be issued as an account credit to be used towards any of our other services.
The refund policy is only applicable once per Product Category: Web Hosting, WordPress Hosting, Reseller Hosting, VPS, Dedicated Server, or SSL.
The refund policy is only applicable to customers who have an account with us in good standing. Services which have been suspended or terminated due to a violation of our Terms and Conditions or Acceptable Use Policy are not eligible for a refund.
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below:
This document was last updated on February 10, 2022